Herr Sebastian Oudes ist für den das Management des Customer Support 24/7, die Service Line, Switchboard, den Network Support & Digital Tools und das operational SLA Management zuständig. Zu seinen Aufgabenbereichen gehört die Entwicklung und operatives Design verschiedener LCS Produkte für den Customer Support, die Weiterentwicklung und Definition von Support-Prozessen im Customer Support; Definition und globaler Roll-out der Global Remote Service Platform, die Entwicklung von digitalen Tools für den Customer Support, sowie der Wirtschaftlicher Betrieb des Customer Supports, der Service Line und der Telefonzentrale.

The Krones Group, headquartered in Neutraubling, Germany, plans, develops, and manufactures machines and complete lines for the fields of process technology, bottling, canning and packaging, plus intralogistics and recycling. Krones’ success is based on a few crucial strategies: specialised knowledge of mechanical engineering and its customers’ sectoral needs, a technical lead in its chosen field, thanks to continuingly high expenditure on research and development, a manufacturing operation using state-of-the-art equipment to stringent standards of qualitative excellence, plus globalised 24/7 service support, all backed up by a highly qualified and enthusiastically motivated workforce. More than 6,800 patents granted and pending evidence the company’s innovatory potential.